25 March 2020

Synack’s Resolve: Secure for COVID-19

Jennifer Bennett

Our hearts truly go out to everyone impacted by the current circumstances surrounding COVID-19. 

It remains an incredibly challenging time, and we’re committed to doing what it takes to support our global community that spans 80+ countries until we rebound from this horrible pandemic. We would like to take a minute to share how the Synack team is operating under the unforeseen, unique and unfortunate circumstances, and how we can help your organization navigate the new reality of security practices. 

Our mission remains unchanged: to provide you with the highest quality security insights to enable you to take action. We continue to do so without interruption. Just know, we were built to work remotely and scale up quickly.

As always, we provide security testing at scale to protect your digital assets, despite dynamic digital traffic and disruption. Our remote, global workforce is well prepared to work together to provide continuous vigilance that keeps your team in control. 

In fact, the Synack Red Team (SRT), our team of the world’s most skilled ethical hackers, have put in endless hours, day and night, focused on our customers’ target assets during the last two weeks. For many of our hackers, work from home requirements and social distancing has translated into more time spent hunting for vulnerabilities. 

Synack Ethical Hacking has increased 70% during the COVID-19 outbreak.1

If our SRT is putting in more time, then it’s likely the bad guys are, too. U.S. lawmakers have said attackers may see this unprecedented situation as an opportunity to strike, as highlighted in a warning from the U.S Cybersecurity and Infrastructure Security Agency. 

As cybercriminals continue to exploit the coronavirus pandemic, we continue to partner with our customers to stay several steps ahead. Here are a few of the actions we have taken to maintain business as usual (and beyond usual) while making sure everyone stays safe: 

  • Fast Deployment: Synack has been deploying tests to customers — including COVID-19 specific requests — within hours of the request. 
  • COVID-19 Prioritization: With so many changes in business needs and opportunities, and fears about attackers taking advantage of COVID-19 chaos, Synack is working with them to re-prioritize the tests in their queue to focus on assets now most at-risk. 
  • No Service Disruption: We have bolstered our testing and support resources so we can support all of our customers’ needs. 
  • 24/7 Continuous Customer Support: As always, we are available wherever you are. We are respecting health guidelines and refraining from in-person meetings, but we are available to our customers via video conference 24/7/365 during your testing. 

COVID-19 is proving to have a powerful impact on the security of businesses and individuals, here at Synack if we can answer anything for you or help in any way, please don’t hesitate to reach out

We will only get through this crisis if we work together to stop the virus and to keep our digital environments safe, secure and continuously operating. 

1 Proprietary Synack data, year over year.